AI Solutions for the Hospitality Industry

Managing reservations and bookings can be overwhelming, especially during busy periods. Phona, MediaMonk.ai’s AI-powered voice assistant, steps in to handle inbound calls for restaurants, hotels, and hospitality businesses. Whether it’s outside normal business hours or during peak times, Phona can take bookings, ensuring your reservations are handled professionally and efficiently without the need for extra staff. This ensures your business is always open for bookings, enhancing customer satisfaction and optimizing table occupancy.

Phona’s automated call handling ensures that your business never misses a reservation, even outside of regular hours. By automating booking confirmations and handling inbound requests, Phona maximizes occupancy and reduces no-shows, resulting in more consistent revenue.

Phona doesn’t just handle inbound calls—it’s a proactive tool for driving customer engagement. Whether you’re hosting a wine-tasting event, a special set-menu evening, or a live music night, Phona can make outbound calls to your regular patrons, notifying them of upcoming events and scheduling bookings. This personal touch encourages customer loyalty and keeps your venue top-of-mind, filling seats for special occasions without manual effort.

No-shows can cost hospitality businesses valuable revenue. Phona helps eliminate this problem by confirming reservations a day in advance. By automatically making outbound calls to confirm bookings, Phona ensures your tables are full and your business runs smoothly. This feature helps reduce cancellations and increases revenue, all while saving your staff time and effort.

In the fast-paced world of takeouts and deliveries, efficiency is key. Phona can handle inbound calls for takeout and delivery orders, ensuring that every call is answered and orders are taken accurately. Whether customers are calling during peak hours or after hours, Phona ensures that your business can handle delivery requests seamlessly, improving customer satisfaction and reducing missed opportunities.

Email marketing remains a powerful tool for hospitality businesses, from promoting special events to engaging regular patrons. ALT, MediaMonk.ai’s email marketing tool, generates brand-integrated email campaigns tailored to your business’s unique voice and customer personas. Whether you’re sending out weekly newsletters, promoting seasonal menus, or offering discounts for special occasions, ALT automates the entire process, making sure your messages resonate with your audience.

ALT ensures that no customer is forgotten. Automated follow-ups are sent based on customer interactions, such as recent bookings, events attended, or newsletter sign-ups. Whether it’s a thank-you email after a visit or a personalized offer for an upcoming event, ALT keeps your customers engaged and drives repeat visits to your venue.

In the hospitality industry, social media is essential for building a loyal customer base. Media Monk’s platform automates social media management, posting updates about daily specials, events, or new menu items. With the ability to schedule posts, engage with followers, and respond to inquiries, MediaMonk.ai ensures your brand remains active and engaging across all platforms. The platform also integrates "Book Now" or "Order Now" links, driving conversions directly from social media.